Job title: Clinical Support Representative
Location: Long Beach, CA (Hybrid)
Who We Are:
Medit specializes in 3D measurement and CAD/CAM solutions for dental clinics and labs, including intraoral scanners, based on its own patented state-of-the-art technology. We also develop an all-in-one digital dentistry platform solution, supporting collaborative workflows between dental clinics and labs. Our goal is to provide innovative technology and the highest quality products to ensure mutual growth for all partners. Through innovation and customer care, we drive the digital dentistry revolution.
- Master the intricate intricacies of Medit's revolutionary dental scanning technology and digital apps. Serve as a trusted resource for clients seeking guidance and solutions.
- Provide adept technical support and efficient troubleshooting through phone, email, webchats, remote sessions, and occasional in-person interactions, catering to a spectrum of user needs.
- Elevate the understanding of Medit's offerings among our users. Serve as a go-to authority on dental scanners, digital applications, and their impactful integration into dental workflows.
- Deliver comprehensive technical training via diverse mediums, including remote and in-person sessions. Empower users to harness the full capabilities of our technology.
- Strengthen our brand presence and user engagement by participating in company exhibitions and seminars. Showcase our apps with confidence and articulate their benefits to diverse audiences.
- Embrace a versatile role that responds to dynamic customer needs, adapts to changing situations, and contributes to the team's collective success.
- Collaborate closely with cross-functional teams to tailor virtual and in-clinic training to our partners' unique requirements, ensuring optimal learning outcomes.
- Minimum of 3 years of hands-on experience as a dental technician or assistant in a dental office. Your expertise will resonate with the challenges our clients face.
- Possess an innate comfort with technology and a proven ability to translate complex concepts into user-friendly explanations.
- Showcase our innovative apps at events and conferences periodically, embodying confidence and conveying the transformative potential of our technology.
- Command a robust vocabulary in dental clinic terminology, enabling you to communicate seamlessly with dental professionals.
- Navigate dental software and hardware products adeptly, allowing you to offer tailored technical support.
- Possess an intimate understanding of the digital workflow within dental clinics and laboratories, enabling you to provide context-rich support.
- Flourish in an autonomous work environment where you take ownership of responsibilities and drive efficient solutions.
- Qualify for international travel for events and engagements that amplify our brand's global footprint.
- Ability to commute to our office in Long Beach, CA.
- Hold the ability to legally reside and work in the US (Please note: We are unable to provide visa support).